Joseph Wachira

Product Designer & UX Researcher
Nairobi, Kenya


I’m a Senior Product Designer at Helm (Africa’s CX Innovation Experts), where I help improve MTN’s enterprise and consumer-facing products.

Previously, I helped design and launch products and businesses across manufacturing, legal, investments, healthcare and government in my role as a Principal Designer at Inkeza. Through this role I’ve had the good fortune to work with many truly amazing organizations including European Union, BURN, MMC Asafo, and Department of Justice (Kenya).

Before my agency experience, I was a design lead at Cytonn, an investments and real estate firm that disrupted the alternative investments markets in Kenya. I was the first designer at Cytonn. I started as a graphic designer and quickly grew to lead the research and user experience design for several staff and new consumer-facing products including an end-to-end fund management platform, Android & iOS investments app, staff knowledge sharing tool, and an HR platform. I also led the organization’s innovation effort before building and growing a team to focus on CX and innovation.

If I’m not thinking about design, I’m probably thinking about quenching my wanderlust with a relaxing drive. The therapeutic power of driving amazes me!

Interested in seeing my work? View my work profile or read my resume.